The Challenge: A home goods retailer was losing online sales because customers had questions at 9 PM, on weekends, or during lunch rushes when staff couldn't respond quickly. Hiring round-the-clock support wasn't realistic for their budget.
The AI Solution: An AI agent handles common customer questions instantly—product availability, shipping times, return policies, store hours. It answers in seconds, anytime. When questions get complex, it seamlessly hands off to human staff with full context of the conversation.
The Results & ROI:
Immediate benefit: Capture sales that previously went to competitors who answered first
Short-term ROI: Potentially convert 20-40% more online browsers into buyers without adding staff
Why zero risk: Start with just your most common questions; the AI learns and improves over time
Why This Beats Competition: Your customers get instant answers at midnight. Your competitor's customers wait until tomorrow—and might buy somewhere else by then.
