The Challenge: A resort wanted to deliver personalized service but front desk staff couldn't remember every guest preference, past complaint, or special occasion. Guests felt like strangers every visit.
The AI Solution: An AI agent builds a profile for every guest—room temperature preferences, pillow types, dietary restrictions, past complaints, celebration dates. It alerts staff before arrival: "Room 302 checking in—prefers quiet floor, celebrating anniversary, complained about slow WiFi last visit, loves your restaurant's salmon."
The Results & ROI:
Immediate benefit: Every guest feels like a VIP who's remembered
Short-term ROI: Potentially increase repeat bookings by 30-50% and positive reviews
Why zero risk: Works with booking data you already collect; staff deliver the magic
Why This Beats Competition: Your competitor treats returning guests like strangers. You greet them by name with their favorite room ready and their anniversary champagne chilling. Who gets the 5-star review and the rebooking?
