The Challenge: An online electronics retailer faced costly returns—wrong products ordered, items not fitting expectations, or simple buyer's remorse. Each return cost shipping both ways plus restocking time.
The AI Solution: An AI agent analyzes patterns before checkout: Is the customer ordering conflicting items? Did they select the wrong size based on past purchases? Are they buying something that commonly gets returned? It gently intervenes—"Are you sure you need both cables?" or "This model doesn't have the feature you viewed earlier."
The Results & ROI:
Immediate benefit: Fewer angry customers, fewer return headaches
Short-term ROI: Potentially reduce returns by 15-25%—direct savings on shipping and handling
Why zero risk: Helpful suggestions, not blocking sales; improves customer satisfaction
Why This Beats Competition: Your competitor ships first, deals with problems later. You prevent problems before they happen. Who has happier customers and lower costs?
